Can you produce our own brand? (OEM / custom)

Absolutely. We support full customization — custom labels, tea bag shapes, filter materials, and packaging boxes. With 30 years of OEM experience for 200+ brands across 30+ countries, we can bring your brand vision to life. Custom orders start at 10,000 bags.

Are your certifications genuine? Can we see them?

Yes. We hold ISO 9001, FDA, EU 1935/2004, and OK Compost certifications — all valid and verifiable. We are happy to provide certificate copies to serious buyers upon request.

What are your payment terms?

We work on a 60% deposit to begin production, with the balance settled before shipment. Specific payment methods are confirmed during the ordering process to suit your needs.

How do you ship, and can you help with customs?

We ship worldwide by sea and air freight, and export to 30+ countries. Our team can assist with customs clearance to help your shipment move smoothly into your market.

Do you offer support for tea bag machines?

Yes. Our tea bag machines come with remote installation and setup guidance, backed by a 3-year warranty. We support you from delivery through to full production.

FAQ - OriaTea

Q: What is your minimum order quantity (MOQ)?

Our MOQ is 10,000 bags for both standard tea bags and fully customized orders (custom labels, shapes, materials, or packaging). This applies across our product range.

Q: Do you provide samples?

Yes. Samples are free — you only cover the shipping cost. Samples are dispatched within 3 days of your request, so you can evaluate our quality before placing a bulk order.

Q: What are your production lead times?

Standard orders ship within 15 days. Custom orders ship within 30 days, allowing time for label, packaging, and material customization. Lead times are counted from order confirmation and deposit receipt.

Frequently Asked Questions

Everything you need to know.

Straight answers on minimum orders, samples, lead times, customization, and shipping — so you can plan your order with confidence.

What is your minimum order quantity (MOQ)?

Our MOQ is 10,000 bags for both standard tea bags and fully customized orders (custom labels, shapes, materials, or packaging). This applies across our product range.

Do you provide samples?

Yes. Samples are free — you only cover the shipping cost. Samples are dispatched within 3 days of your request, so you can evaluate our quality before placing a bulk order.

What are your production lead times?

Standard orders ship within 15 days. Custom orders ship within 30 days, allowing